Prologue: This story is inspired by European history but is applicable to organisations and businesses around the world.
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People hearing without listening
Posted onThis phrase comes from the song 𝘛𝘩𝘦 𝘚𝘰𝘶𝘯𝘥 𝘰𝘧 𝘚𝘪𝘭𝘦𝘯𝘤𝘦 by 𝘚𝘪𝘮𝘰𝘯 & 𝘎𝘢𝘳𝘧𝘶𝘯𝘬𝘦𝘭, which appeared on their 1966 album 𝘚𝘰𝘶𝘯𝘥𝘴 𝘰𝘧 𝘚𝘪𝘭𝘦𝘯𝘤𝘦. Interestingly, its message may be even more relevant today. A few years ago, I came across a social media post making the point that many conflicts arise…

What is Active Listening
Posted onActive listening is the practice of fully focusing on another person’s message – understanding not only their words, but also their meaning, emotions and perspective – before responding.It involves more than simply hearing. An active listener typically:• Pays full attention without preparing their own response.• Seeks to understand rather than…

The Pace Problem: A Process Nobody Redesigned
Posted onI’ve been in process improvement reviews where the team identified the same problem three years running. Not because no one cared. Not because the analysis was wrong. But because the redesign stopped at the policy layer, and the habits underneath it stayed exactly as they were. Pace is one of…

If wellbeing is the architecture, then what is a leader for
Posted onIt sounds like a small question. It is not. The dominant answer in management education has been remarkably consistent for fifty years. A leader sets direction, makes decisions, and ensures execution. The leader is the agent. The organisation is the instrument. Things happen because the leader makes them happen. This…




