This phrase comes from the song ๐๐ฉ๐ฆ ๐๐ฐ๐ถ๐ฏ๐ฅ ๐ฐ๐ง ๐๐ช๐ญ๐ฆ๐ฏ๐ค๐ฆ by ๐๐ช๐ฎ๐ฐ๐ฏ & ๐๐ข๐ณ๐ง๐ถ๐ฏ๐ฌ๐ฆ๐ญ, which appeared on their 1966 album ๐๐ฐ๐ถ๐ฏ๐ฅ๐ด ๐ฐ๐ง ๐๐ช๐ญ๐ฆ๐ฏ๐ค๐ฆ. Interestingly, its message may be even more relevant today. A few years ago, I came across a social media post making the point that many conflicts arise…
Active listening is the practice of fully focusing on another personโs message โ understanding not only their words, but also their meaning, emotions and perspective โ before responding.It involves more than simply hearing. An active listener typically:โข Pays full attention without preparing their own response.โข Seeks to understand rather than…
I’ve been in process improvement reviews where the team identified the same problem three years running. Not because no one cared. Not because the analysis was wrong. But because the redesign stopped at the policy layer, and the habits underneath it stayed exactly as they were. Pace is one of…
Prologue: This story is inspired by European history but is applicable to organisations and businesses around the world. During the Middle Ages, the Norsemen are often remembered for their fierce and uncompromising nature. Yet there is one important thing that todayโs senior executives and other organisational leaders can, and should,…
It sounds like a small question. It is not. The dominant answer in management education has been remarkably consistent for fifty years. A leader sets direction, makes decisions, and ensures execution. The leader is the agent. The organisation is the instrument. Things happen because the leader makes them happen. This…
