This phrase comes from the song ๐๐ฉ๐ฆ ๐๐ฐ๐ถ๐ฏ๐ฅ ๐ฐ๐ง ๐๐ช๐ญ๐ฆ๐ฏ๐ค๐ฆ by ๐๐ช๐ฎ๐ฐ๐ฏ & ๐๐ข๐ณ๐ง๐ถ๐ฏ๐ฌ๐ฆ๐ญ, which appeared on their 1966 album ๐๐ฐ๐ถ๐ฏ๐ฅ๐ด ๐ฐ๐ง ๐๐ช๐ญ๐ฆ๐ฏ๐ค๐ฆ. Interestingly, its message may be even more relevant today. A few years ago, I came across a social media post making the point that many conflicts arise…
Iโve been in meetings with genuinely good facilitation: clear agendas, everyone invited to speak, where the real disagreement still surfaced afterwards, at someoneโs desk. Amy Edmondsonโs research is a useful check here: the teams that outperform arenโt the ones with the least friction. Theyโre the ones where people say the…
Active listening is the practice of fully focusing on another personโs message โ understanding not only their words, but also their meaning, emotions and perspective โ before responding.It involves more than simply hearing. An active listener typically:โข Pays full attention without preparing their own response.โข Seeks to understand rather than…
I’ve been in process improvement reviews where the team identified the same problem three years running. Not because no one cared. Not because the analysis was wrong. But because the redesign stopped at the policy layer, and the habits underneath it stayed exactly as they were. Pace is one of…
There is a word that is almost entirely absent from business education, and it predicts more of what we say we care about than any of the words we use instead. The word is mattering. Engagement, retention, performance, even leadership effectiveness โ the research has been quietly converging for a…
When I studied Astrophysics between 1989 and 1995, I occasionally had lunch with my professor, sitting at the same table in the university canteen. When I told my father, he was both surprised and amazed. He could hardly believe that his son was sharing a table with a professor. To…
