This phrase comes from the song 𝘛𝘩𝘦 𝘚𝘰𝘶𝘯𝘥 𝘰𝘧 𝘚𝘪𝘭𝘦𝘯𝘤𝘦 by 𝘚𝘪𝘮𝘰𝘯 & 𝘎𝘢𝘳𝘧𝘶𝘯𝘬𝘦𝘭, which appeared on their 1966 album 𝘚𝘰𝘶𝘯𝘥𝘴 𝘰𝘧 𝘚𝘪𝘭𝘦𝘯𝘤𝘦. Interestingly, its message may be even more relevant today. A few years ago, I came across a social media post making the point that many conflicts arise…
I’ve been in meetings with genuinely good facilitation: clear agendas, everyone invited to speak, where the real disagreement still surfaced afterwards, at someone’s desk. Amy Edmondson’s research is a useful check here: the teams that outperform aren’t the ones with the least friction. They’re the ones where people say the…
MBA programmes traditionally cover a range of areas that are central to understanding and managing organisations, including subjects such as:• Finance and accounting• Strategy and management• Marketing• Operations• Business law• Economics• Organisational behaviour These areas provide different perspectives on how organisations operate and how decisions are made. There are also…
Active listening is the practice of fully focusing on another person’s message – understanding not only their words, but also their meaning, emotions and perspective – before responding.It involves more than simply hearing. An active listener typically:• Pays full attention without preparing their own response.• Seeks to understand rather than…
I’ve been in process improvement reviews where the team identified the same problem three years running. Not because no one cared. Not because the analysis was wrong. But because the redesign stopped at the policy layer, and the habits underneath it stayed exactly as they were. Pace is one of…
There is a word that is almost entirely absent from business education, and it predicts more of what we say we care about than any of the words we use instead. The word is mattering. Engagement, retention, performance, even leadership effectiveness — the research has been quietly converging for a…
An MBA — Master of Business Administration — is a postgraduate programme that explores the knowledge and skills involved in managing and developing organisations. Traditional MBA programmes often have entry requirements such as a previous university degree and professional experience. These requirements, however, vary between institutions and programmes. There are…
There is a sentence, usually associated with Paul Batalden: “every system is perfectly designed to get the results it gets” We return to it often at HAANA Business School for Human Flourishing, because it removes a comfortable illusion. When an organisation reports rising burnout, falling trust, or talented people leaving…
There is a test I do whenever I walk into an organisation for the first time. I do not look at the values on the wall. I do not read the wellbeing strategy. I do not ask about the engagement scores. I watch the first meeting. Who speaks first. Who…
In every meeting I’ve sat in, wellbeing gets nodded at as important, then quietly deprioritised the moment the roadmap gets tight. That’s less a values problem than a question about how the system is actually structured to respond under pressure. Here’s the number worth sitting with: only 9% of employees…
